TCPA & SMS Consent Policy
Last Updated: October 10, 2024
Legal & Compliance Center:
This TCPA & SMS Consent Policy explains how May River Medicare Insurance (“May River Medicare Insurance,” “we,” “us,” or “our”) communicates with you by phone, SMS, and MMS text messages in compliance with the Telephone Consumer Protection Act (“TCPA”) and other applicable laws.
1. Consent to Receive Calls and Text Messages
By providing your telephone number to May River Medicare Insurance, including on our website, mobile app, or through a third-party form, you expressly consent to receive calls and text messages from us at the number you provide. These communications may include:
- Conversational messages related to Medicare coverage and plan options
- Responses to your information requests or quote requests
- Appointment reminders, confirmations, and follow-up messages
- Service-related notifications about your interactions with us
Some of these calls or messages may be sent using an automatic telephone dialing system or prerecorded/artificial voice, as permitted by law. Providing your phone number is not a condition of purchasing any goods or services.
2. Message Types and Frequency
Message frequency may vary based on your requests, upcoming appointments, and the Medicare enrollment cycle (such as the Annual Enrollment Period).
Typical message categories include:
- Appointment reminders and rescheduling notices
- Follow-up messages relating to your Medicare questions
- Service updates related to your account or inquiries
We do not send unrelated mass marketing SMS campaigns. All SMS is focused on Medicare-related services you have requested or agreed to receive.
3. Message and Data Rates
Standard message and data rates may apply to SMS or MMS messages sent to you from us and from you to us. These charges are billed by and payable to your mobile carrier. If you have questions about your text or data plan, please contact your mobile carrier.
4. How to Opt Out of SMS Messages
You can opt out of receiving SMS messages from us at any time by replying STOP to any text message you receive from us. After you send “STOP,” you may receive one additional message confirming that you have been unsubscribed.
You may also request to stop SMS communications by contacting us using the information provided in the Contact Us section below. We will honor opt-out requests within a reasonable time frame, in accordance with applicable laws.
5. How to Get Help
For assistance with our SMS program, you can:
- Reply HELP to any text message you receive; or
- Contact us using the details in the Contact Us section
6. Your Responsibilities
By providing your telephone number to us, you represent and warrant that:
- You are the current subscriber or customary user of the number provided; and
- You will notify us promptly if you change, transfer, or disconnect that phone number; and
- You understand that text messages may be sent using automated technologies.
If you change or disconnect your phone number, you agree to update your contact information with us to help prevent messages intended for you from being delivered to someone else.
7. No Sale of Mobile Numbers or SMS Consent
We do not sell, rent, or share your mobile telephone number, SMS opt-in data, or consent details with third parties or affiliates for their own marketing or promotional purposes.
We may share your number only with service providers who help us deliver SMS messages or manage communication systems, and only under agreements that require them to protect your information and use it solely to provide services on our behalf.
8. SMS and Privacy
Our handling of personal information connected with SMS and phone calls is also governed by our Privacy Policy.
We do not use SMS channels to transmit detailed protected health information (PHI). Text messages are limited to non-sensitive content such as appointment reminders and basic service communications.
9. Landline Numbers and Voicemail
If you provide a landline number, you consent to receiving informational and service-related calls, which may include prerecorded messages, where permitted by law. You may revoke this consent at any time by following the instructions provided during the call or by contacting us directly.
10. Revoking Consent for Calls
In addition to opting out of SMS, you may revoke your consent to receive marketing or informational phone calls from us by:
- Informing our representative during a live call; or
- Contacting us using the information below and specifying your request.
Even if you revoke consent for certain types of calls or texts, we may still contact you for non-marketing purposes as permitted by law, such as to respond to your existing requests, service your account, or provide legally required notices.
11. Changes to This TCPA & SMS Consent Policy
We may update this TCPA & SMS Consent Policy from time to time to reflect changes in our communication practices or applicable laws. When we make updates, we will revise the “Last Updated” date at the top of this page. Any changes are effective when posted, unless otherwise required by law.
12. Contact Us
If you have questions, concerns, or requests regarding this TCPA & SMS Consent Policy, or if you wish to modify your communication preferences, please contact:
May River Medicare Insurance
7 Hickory Trace
Bluffton, SC 29910
Phone: (843) 227-6725
Email:
chrisdewey@mayrivermedicare.org