1 Our Commitment

We believe access to clear Medicare information is a right, not a privilege. We are committed to providing a website, mobile apps, and services that are usable by as many people as possible, including those who rely on assistive technologies such as screen readers, screen magnifiers, voice controls, and keyboard navigation.

2 The Standard We Aim For

We strive to align our website with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA — the widely recognized standard for digital accessibility. These guidelines help make online content easier to perceive, operate, understand, and navigate for people with a wide range of abilities.

3 Steps We Take

To support an accessible experience, we work to:

• Use clear, readable text with strong color contrast
• Structure pages with meaningful headings and labels
• Support keyboard navigation and assistive technologies
• Provide text descriptions for meaningful images
• Design forms and tools that are clear and easy to complete
• Review and improve accessibility as our website evolves

4 Ongoing Effort

Accessibility is an ongoing journey, not a one-time task. We regularly review our website and apps, and we work with our technology partner to test, refine, and strengthen the experience. While we strive to meet the highest standards, some content may not yet be fully accessible — and we are always working to improve.

5 Tell Us About a Barrier

Your feedback helps us do better. If you encounter any part of our website or app that is difficult to use, or if you need information in a different format, please let us know. We take every report seriously and will work to provide the information or assistance you need promptly.

6 Help Is Always Available

No matter your situation, a real person is here for you. If any digital tool is a barrier, our licensed agents will personally help you understand your options, compare plans, and enroll — by phone, with patience, and at no cost. You never face Medicare, or our website, alone.